HomeFrequently asked questions

Frequently asked
questions

Short answers to what clients ask us most. Can't find your question? Message us and we'll answer.

General questions

How do I start working with ASKSERV?

Book your free consultation through the contact form or message us on WhatsApp. We learn what you need, suggest the right approach and send you a clear proposal with scope and price.

Is the consultation free?

Yes. The consultation is free, and we use it to understand what you need before any commitment.

How is pricing decided?

Every business is different, so we price after the consultation based on the actual scope. You know what's included before you commit.

Do you work with clients outside the USA and the UAE?

Yes. We work remotely with a team spread across several countries, so we can serve you wherever you are.

How can I reach you?

Through WhatsApp, phone, email or the contact form on the website, and we'll get back to you as soon as we can.

What is the relationship between ASKSERV LLC and ASKSERV?

They are two independently registered sister companies under common ownership: ASKSERV LLC in Wyoming, USA, and ASKSERV in Sharjah Publishing City Free Zone, UAE.

Global Company Formation & Structuring

Which country should I incorporate in?

It depends on where your customers are, how you get paid and bank, and your tax situation. We explain the differences between the USA, Canada, the UAE and Saudi Arabia in the consultation.

Do I need to travel to set up my company?

Most steps are done remotely. Some, such as the medical test for UAE residency and Emirates ID biometrics, require you in person, and we tell you from the start which steps apply to you.

How long does incorporation take?

It varies by country and by how fast government bodies process applications. We explain in the consultation what applies to your case.

Do you help me open a bank account?

We prepare the documents banks ask for, including the operating agreement and banking resolution, and guide you through the application. The final approval is the bank's decision alone.

Is the registered agent included for US companies?

Yes. US incorporation includes the registered agent and legal address for the first year.

Can you continue with me after incorporation?

Yes. We offer accounting and tax compliance, web development, branding, digital marketing and cloud systems, under one roof.

Corporate Document Attestation

What is the difference between an apostille and embassy attestation?

An apostille is a certificate recognized by the member countries of the Hague Apostille Convention, and it replaces embassy attestation between those countries. Non-member countries require documents to be attested through the embassy.

Which method suits my documents?

It depends on the country and the authority where the documents will be used, and we confirm it with you before we start.

Do you provide attestation for countries other than Saudi Arabia?

Yes. We attest US company documents for use in any country.

Can you attest the documents of a company you formed for me?

Yes. Many clients form their US company with us and then have its documents attested for use abroad, with one team following both.

Web Development

Can I update my website myself after launch?

Yes. We build on easy content management systems and show your team how to edit text and images without code.

Do you provide hosting and the domain?

Yes. We provide hosting suited to your site, and help you register the domain and set up the SSL certificate.

Which platform do you build online stores on?

WooCommerce, Shopify or a custom build, depending on what your store needs.

Branding & Visual Identity

What does a brand identity project include?

It can include logo design, the visual system (colors, typefaces and elements), brand guidelines, and stationery and brand assets. We agree the right scope with you in the consultation.

Do I receive the source files?

Yes. You receive the source files (AI, EPS, PDF) and high-resolution PNG and JPEG.

Digital Marketing & Advertising

Which ad platforms do you manage?

Social media platforms, search engines and LinkedIn for B2B campaigns, and we recommend the right mix for your audience and budget.

Do you manage social media accounts on an ongoing basis?

Yes. We plan, design and publish content regularly, and follow your accounts' performance.

Accounting & Financial Solutions

Do you offer monthly bookkeeping?

Yes. We record transactions, reconcile your bank accounts monthly and send you financial statements, so your books are ready for tax season.

Do you file VAT returns?

Yes. We calculate VAT or sales tax and file the returns under local rules.

Video Content Production

What types of video do you produce?

Customer content (UGC), influencer content, AI-generated content, and motion graphics and animation.

How do I choose the right style?

It depends on your goal, audience and budget, and we recommend the best fit in the consultation.

Cloud ERP & Business Operations

Can you migrate my existing data?

Yes. We move customers, products and history from spreadsheets or old systems.

Do you train my team on the system?

Yes. We provide hands-on training for your team, and support after go-live.

Graphic Design

Do you follow my existing brand identity?

Yes. We design with your colors, typefaces and logo. And if you don't have an identity yet, we can build one for you through our branding service.

AI & Smart Agents

Can your AI agents speak Arabic?

We set up agents in the languages your customers use, and Arabic and English are the most common.

Can the conversation be passed to a person?

Yes. The agent can pass the conversation to your team at any point.

Still have a question?

We answer on WhatsApp and email as soon as we can.